Refund & returns policy.

All custom made or personalised items are excluded from our standard return policy. Every mask, hat, bunting banner, straw, topper and cutout is printed from the photo and wording you supply, so it cannot be resold or returned to stock.

Custom made items are exempt from the distance seller regulations that would otherwise give you a 14-day right to cancel. Your statutory rights are not affected — if something arrives faulty, damaged or not as we agreed, you are still covered.

Please contact us for any other questions. We would much rather talk an order through than have you guessing, so get in touch before ordering if you are unsure how a photo will print.