Everything you might ask before ordering.

A clear, front-facing photo in good light. A phone snap is usually plenty — just stand in daylight and look straight at the camera. Hair included is fine: that's what makes the mask look like the person.

We look at every photo before anything is printed. If it's too dark, blurry or cropped badly, we get in touch and ask for a better one — we'd rather wait a day than post something you're disappointed with.

Yes. Send a different photo for each mask at no extra cost. Products that need several photos let you upload as many as you need in one go, and each one travels with your order.

Yes, as long as the face you want is clear. If you're cropping someone out of a bigger picture, send the largest version you have so we have as much detail as possible to print.

Thick card, printed in full colour and cut to shape. They're lightweight enough to wear all afternoon but sturdy enough to survive a party.

A standard mask is A4 with the hair included. There's a supersize A3 version for group photos — and for the joke of a giant head at the door.

Three ways to have them: ready to wear with the elastic or stick already fitted, pre-cut with the fixings supplied for you to attach, or a DIY self-cut kit where you trim the outline yourself.

If you want them, yes — choose eye holes on the product page and we punch them before posting. Choose no and you'll get the mask uncut, so you can line the eyes up yourself.

Personalised party hats, bunting, bamboo and paper straws, cake toppers and table top cut-outs — all printed from your photos in the same studio.

Nothing is taken when you check out. We check your photo, confirm the order, then email an invoice with your total including delivery. Once that's paid we print, cut and post.

Yes — every order gets a reference at checkout, and it's on both the confirmation and your invoice. Please quote it if you get in touch about the order.

Each item's price plus the delivery option you picked in the cart. Both are shown before you submit the order, and the invoice matches it.

Your invoice arrives with the payment details on it. If you need a different way to pay, tell us when you send your details and we'll sort something out.

Order by 2pm Monday to Friday and it's dispatched the same working day. Later orders, weekends and bank holidays go out on the next working day.

Postage is set per product and shown on the product page and in your cart, so you always see it before you order.

Depending on the item: InPost to your door (around 3–4 days), Royal Mail Tracked 48 (around 3–4 days) or Royal Mail Tracked 24, which is usually next day.

Contact us straight away and we'll change it if the order hasn't been posted. Once it's on its way the address can't be changed.

Get in touch with your order reference and we'll chase it with the carrier. Damaged or missing items are always replaced.

Custom made items are printed from the photo and wording you supply, so they can't be resold or returned to stock. Your statutory rights still apply — faulty or damaged items are always put right.

If it hasn't been invoiced or printed yet, we can usually change a photo, a name or a quantity. Message us as soon as you know and we'll tell you where the order has got to.

Tell us with a photo of what turned up and we'll reprint and repost it — no argument.