Royal Mail Special Delivery
Royal Mail's Guaranteed Next Day Delivery service is subject to the following conditions:
- This service is available Monday to Friday only. Orders placed by 11 am on Friday may arrive on Saturday or Monday by 1 pm.
- Orders placed on a Saturday or Sunday will be posted Monday
- An additional charge applies for Guaranteed Special Saturday Delivery by 1 pm. Please contact us for details.
- Delivery is guaranteed for the next working day (Monday to Friday and potentially Saturday).
- This is a service provided by Royal Mail. While we will assist you in claiming a postage refund from Royal Mail if your order is delayed due to circumstances beyond our control, we cannot claim a refund for the full order value.
- Delayed packages will still be delivered, typically the following day or shortly thereafter.
- As these are personalized, custom-made items, they are non-returnable and non-refundable once printed.
- In the event of a late Special Delivery (e.g., arriving the day after or later), we can only claim a refund for the postage cost from Royal Mail. This refund does not include our packaging charges.
- By using Special Guaranteed Delivery, you agree to these terms.
- Delivery by 1 pm is not guaranteed for all areas due to location. Special Delivery is not guaranteed next day for Jersey, Guernsey, or the Isle of Man; please allow an extra day or two for delivery to these locations.
- Common causes of delays include human error, strikes, and severe weather.